I was born in the Dominican Republic but had the chance of living in the U.S as well. While as a young adult in the Dominican Republic, I worked with various international companies from the U.S that where offshoring services such as technical support and customer service.
I quickly understood that the Dominican Republic had an extensive pool of qualified, educated and fully bilingual professionals. Moving forward, after 6 years of proudly serving as an Information Technology Specialist in the U.S Army I started working in MSPs. It quickly dawned on me that MSPs could take advantage of what I had experience back as young adult in the Dominican Republic. Clever IT Support understands that MSPs can gain immensely by leveraging their support personnel with remote help desk technicians and system administrators.
Let us together embark in this journey of overcoming huddles, reduce cost, and overall maximize productivity.