CLEVER IT SUPPORT

Brief history on MSPs

IT support and how it is provided has drastically changed in the last years. Managed service providers (MSP) started in the 1990s with the emergence of application service providers (ASPs) who helped pave the way for remote support for IT infrastructure. From the initial focus of remote monitoring and management of servers and networks.

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CLEVER IT SUPPORT

The dilemma

MSPs are looking for ways to save money while still providing high end technical support. MSPs in essence are worried in outsourcing some of their work such as work done by the NOC, afterhours, and even front facing technical support, but are concern that quality may be lost.
CLEVER IT SUPPORT

The solution

At Clever IT Support we focus on ensuring that MSPs can have work done at a lower cost while ensuring high quality support. The Dominican Republic has an extensive pool of experienced technicians who are fully bilingual. Clever IT Support focuses on hiring the right talent to then provide services such as front facing technicians (Help Desk & System Administrators), and after-hours technicians to work the on-call shift.
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CLEVER IT SUPPORT

The process of staffing MSPs

We understand that every client wants the perfect technician. Staffing MSPs is our forte, and our technicians go through an extensive vetted process. However, we undestand that some MSPs will still want to be as involved when looking for a talentend technician.

  1. Understand: In this initial step we schedule a meeting to ensure that we fully understand the requirements of our clients.
  2. Identify: After carefully analyzing the requirements of our clients we will select the technicians that can fulfill the position. Of course, it is possible that a job posting will be placed in the case that we do not have any technicians available.
  3. Interview: We interview our prospects to ensure that they are perfect fit for our clients. Their English is evaluated so as their technical skills. In addition, our clients are provided the opportunity to interview the technician as well.
  4. Process: In this stage we proceed in sending out our contract. Once received we move on to the onboard the technician.
  5. Onboarding: The technician is hired by us in the Dominican Republic and is provided detailed instructions on the onboarding process. The onboarding process will in most cases be handled by the client. During this phase, the technician will be provided training and access by our clients.
  6. Collaborate: Clever IT Support is dedicated to work together with our clients for our mutual growth. One of the most important aspect is to work together in providing training to our technicians as well as having a well define growth plan.

Ready to talk? Contact us.